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Incident Management

One of the principal layers of the IT Service Management (ITSM) is the Incident Management, this component allows the restoration of the services offered by an information system, within short timeframes and by minimizing the impact on the users.

The incident management solution of Weenko enables integration and automation of the workflows allowing the assignment of tickets to suppliers/stakeholders and the implementation of SLA and their reporting (Dashboards).

Weenko offers a turn-key solution, customizable and quickly deployable within organizations willing to avoid the complexity of the major Incident Management Tools in the industry while benefitting from the standards in the matter.